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Technical Solutions Specialist

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Gurgaon, Haryana, India beBeeCustomerValueEngineer Full time ₹ 80,00,000 - ₹ 1,60,00,000

Simpplr is a pioneering AI-powered platform that revolutionizes the digital workplace by integrating engagement, enablement, and services to create an exceptional employee experience.

The Opportunity

We are seeking an experienced Customer Value Engineer to join our team in delivering high-quality solutions to customers. As a trusted advisor, you will work closely with customers during select post-launch engagements to evaluate, improve, and provide guidance on technical issues encountered, including configurations, integration to external storage, custom app tiles, SSO, and other 3rd party applications.

Your Responsibilities
  • Function as the project technical SME for customer onboarding to the Simpplr platform.
  • Research, troubleshoot and diagnose technical issues experienced by Simpplr customers during implementation with minimal oversight.
  • Promptly escalate unresolved issues to appropriate internal teams.
  • Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements.
  • Logging and responding to issues using appropriate management tools.
  • Build positive and empathetic relations with customers.
  • Contribute to maintaining a high Net Promoter Score (NPS) on implementation.
  • Provide prompt and accurate feedback to customers.
  • Provide advice and guidance to customers in the use of features and functions for the development of customer built custom integrations.
  • Author custom scripts and/or one off programs to facilitate customer onboarding to the Simpplr platform.
  • Support migration of customers legacy content into Simpplr.
Your Skillset
  • 7+ years in SaaS professional services.
  • 3+ years experience onboarding customers to SaaS platforms in a customer facing, technical role.
  • Experience working with AWS services.
  • 5+ years experience implementing integrations between applications via APIs.
  • Experience migrating data between cloud platforms and/or from on-prem platforms to cloud platforms.
  • Solid working knowledge of REST API, APEX, JS, CSS, HTML, JSON, XML, SAML.
  • Experienced with Single Sign-On (SSO).
  • Experienced in using SaaS-based project tools.
  • Working knowledge of file management solutions.
About You

You are a customer-focused technical expert responsible for executing and delivering customer success offerings. You are technically competent, business-oriented, and highly customer-centric.