Advanced Technical Solutions Specialist

2 days ago

Gurgaon, Haryana, India beBeeData Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview:

This is a key role in our operations where you will be responsible for monitoring UOP technologies, identifying areas for improvement and optimization. You will work closely with customers to define and quantify customer benefits, ensuring customer satisfaction and value from our solutions.

In this position, you will also troubleshoot issues and provide technical solutions to customers using data insights and proactive technical support. Additionally, you will conduct initial triage of technical issues, escalating them as needed to the technical support team.

Key Responsibilities:
  • Monitor UOP technologies and identify areas for enhancement to ensure assets receive appropriate focus for improvement.
  • Work with customers to define and quantify customer benefits, ensuring customer satisfaction and value from our solutions.
  • Troubleshoot issues and provide readily available technical solutions to customers using data insights and proactive technical support.
  • Conduct initial triage of technical issues and escalate them as needed to the technical support team.
Required Skills and Qualifications:
  • Bachelor's degree in Data Science, Computer Science, Engineering or a related field.
  • Strong analytical skills with the ability to interpret data, identify patterns and make actionable recommendations.
  • 4+ years of experience in data analytics, machine learning, AI-based solutions or a similar technical role.
  • Proficiency in data analytics tools and platforms such as Python, R, SQL and data science frameworks.
  • Ability to handle and manipulate unstructured data and perform complex data mining tasks.
  • Experience working in a 24/7 operational environment with a customer-focused approach to delivering timely support.
Benefits:

As a member of our team, you will have the opportunity to work on exciting projects and contribute to the success of our organization. We offer a competitive salary and a comprehensive benefits package, including health insurance, retirement plans and paid time off.

Others:

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

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