Technical Solutions Specialist

1 day ago

Gurgaon, Haryana, India beBeeTechnicalCare Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Overview

The Nokia Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. As a Technical Care Specialist, you will be a part of a team whose objectives are to deliver in an environment where openness, trust, and autonomy are encouraged.

Key Responsibilities:
  • Provide technical support for NOKIA 1830 PSS OTN products.
  • Guarantee the highest satisfaction level of the customer through the SLA Service Level Agreement.
  • Diagnose and solve customer's problems remotely.
  • Analyze, diagnose, and neutralize problem reports in the customer's network remotely and some rare on-site interventions are likely as well.

Required Skills and Qualifications:

Education: University degree in Electronics, computer engineering or equivalent, majoring in electronics or IT.
Languages: Fluent in English, both in speaking and writing.
Behavioural: Strong analytical and problem-solving skills, creative and resourceful, assertive, customer-first attitude, uses language as a tool to troubleshoot, to explain, and to negotiate, can cope with pressure, stress-resistant, flexibility.

Benefits:

At Nokia, we act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status, or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Other Information:

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.

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