Hotel Sales Strategist

The Catering Manager is responsible for developing and implementing strategies to achieve individual catering sales goals. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

• Develops and implements strategies for achieving individual catering sales goals
• Monitors status regularly and adjusts strategies as appropriate
• Achieves catering sales goals by developing and implementing sales strategies
• Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts
• Makes outside sales calls to prospective catering customers
• Clarifies customer requirements and suggests alternative menus, themes, etc.
• Prepares proposals for clients which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed
• Negotiates sale of catering sales functions
• Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities
• Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction
• Ensure all materials used are in accordance with brand standards
• Communicates clients requests to all departments in an effective and timely manner
• Works with sales team for additional business opportunities as appropriate
• Assists in reviewing the function book and conducts evaluation of releasing or finalizing functions
• Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance
• Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position
• Develops and participates in Hotel promotions as required
• Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public
• Minimum one- three years hotel catering or convention experience
• Local market knowledge preferred
• High school diploma required, bachelor's degree preferred
• Experience managing to brand standards
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• General knowledge of contract laws
• Proficient computer skills including Microsoft Office suite
• Strong verbal and written communication skills
• Strong negotiation skills
• Strong mathematical skills

• Strong leadership and communication skills
• Excellent customer service skills
• Ability to develop and implement sales strategies
• Knowledge of contract laws and proficient computer skills
• Ability to work effectively with other hotel employees and managers
• Ability to maintain a high standard of personal grooming
• Flexibility and adaptability

This role offers a competitive salary and benefits package, including opportunities for career growth and development.

We are seeking a highly motivated and experienced professional to join our team as a Catering Manager. If you are passionate about delivering exceptional customer service and have a strong background in sales and management, we encourage you to apply.

Keywords: hospitality