
Vehicle Repair Specialist
4 hours ago
Key Responsibilities Include:
- Providing exceptional customer service and handling enquiries related to accident repairs, bodywork, and paint jobs.
- Communicating clearly with customers regarding repair processes, costs, and timelines.
- Keeping customers updated on progress and expected completion dates.
Job Booking and Administration Tasks:
- Scheduling bodyshop appointments and managing workflow efficiently.
- Opening and closing job cards, ensuring all details are accurate and up-to-date.
- Preparing invoices and completing paperwork correctly.
Estimation and Insurance Liaison:
- Preparing repair estimates using bodyshop estimating software.
- Liaising with insurance companies and assessors for claim approvals.
- Ensuring all authorizations are received before repairs commence.
Coordination and Workflow Management:
- Communicating effectively with the workshop, parts department, and technicians to ensure timely completion of repairs.
- Monitoring repair progress and resolving any delays or issues.
Quality and Compliance:
- Ensuring vehicles are repaired to manufacturer and insurance standards.
- Maintaining compliance with health, safety, and environmental regulations.
Required Skills and Qualifications:
- Strong customer service and communication skills.
- Good knowledge of vehicle body repair processes.
- Familiarity with estimating systems (e.g., Audatex, Glass's).
- Ability to multitask and work under pressure.
- Attention to detail and accuracy in paperwork.
- IT literacy (MS Office, DMS software).
Benefits of This Role Include:
- Ongoing training and development opportunities.
- A supportive team environment.
- The chance to work with a variety of vehicles and repair techniques.
If You're Passionate About Providing Excellent Customer Service and Working in a Fast-Paced Bodyshop Environment, We'd Love to Hear From You
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