
Front Desk Liaison
1 week ago
We are currently seeking an experienced candidate to fill a challenging role in our hotel reservations team.
* The ideal candidate will have previous experience in a front office/reservations department within the hospitality industry.
* Working hours and days: 10:00 AM - 7:00 PM, 6 days a week. Weekly off's can be taken between Monday - Thursday at the time of appointment.
Key Responsibilities:- Handle incoming/outgoing client calls/inquiries on IVR/OTAs, converting inquiries into bookings to meet and exceed revenue targets.
- Create business from existing customer accounts by sending them new offer updates, packages, etc.
- Maintain Central Reservation System, create reservations, maintain customer records, and update advance payments/balance receivable, etc.
- Responsible for OTA marketing/promotion plans.
- Identify new revenue generation opportunities to achieve personal and property revenue goals.
- Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, etc., and know how to sell against them.
- Actively participate in social media travel-related groups for generating more leads and reaching out to prospective customers.
- Schedule client visits for prospective clients and coordinate site visits.
- Maintain and update inquiry records, sales records for online and offline sales.
- Prepare daily check-in/check-out schedules for respective check-ins/check-outs and share with Operations team for site preparation.
- Collect and maintain customer information databases, contact details.
- Keep track of balance payments receivable, extra charges, additional services rendered, and ensure collection and update at check-in/check-out.
- Track the number of monthly inquiries through offline and online channels for sales analysis.
- Prepare and maintain daily and weekly reports for leads and conversions.
- Prepare a review follow-up sheet and follow up for reviews from guests.
- Conduct market research, competition mapping, and keep updating Management on new offerings by competitors.
- Assist in research and development of new online and offline sales channels/partners.
- Candidates with min 2-3 years of experience in front office/reservations department (hotels).
- Excellent communication skills, English (written and spoken) is mandatory.
- Good knowledge of Microsoft Office/Excel is required.
Benefits: Opportunity to grow faster than in a traditional corporate setup, possibility to take on added responsibility and contribute to a fast-growing start-up.
What We Offer: A dynamic work environment, excellent career prospects, and the chance to work on exciting projects.
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