Technical Support Specialist

5 days ago

Thoothukudi, Tamil Nadu, India beBeeSupport Full time ₹ 35,00,000 - ₹ 50,00,000
Job Description

The Mobility Support Desk is a centralized hub that bridges the gap between clients and technical solutions. It's the primary point of contact for users facing issues with technology, software, or services.

This role will handle and take ownership of multiple customer support activities, including receiving incoming calls, chats, emails, and tickets to provide end-to-end technical and general support resolution to the end user.

The successful candidate will be responsible for determining the issue, researching, and following up steps as necessary for resolution of issues, answering incoming calls and chats, troubleshooting device and networking issues reported by users, and acting as a liaison between customers, mobile carriers, client policy, and internal teams to provide accurate and timely resolution.

Required Skills and Qualifications
  • We are looking for a Portuguese/Spanish and English-speaking candidate to support our SaaS product (Mobility Practice).
  • Candidate should be willing to work in 24/7 rotational shifts.
  • Extremely organized with an appreciation for process and documentation.
  • A team player who thrives in a kind and collaborative environment.
  • Ability to quickly learn how to troubleshoot devices and step-by-step instructions.
Benefits
  • Flexible holiday policy.
  • Hybrid working options.
  • Life and medical insurance.
  • Focus on skill development and reimbursement for certifications.
  • Wifi-mobile bill reimbursement.
  • Employee well-being activities.

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