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Customer Service Team Lead

1 month ago

Bengaluru, Karnataka, India Mouser Electronics Full time

Job Summary

Mouser Electronics seeks a highly skilled Customer Service Team Lead to manage daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities.

Key Responsibilities

  • Manage assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices.
  • Develop and maintain a productive work team by hiring qualified personnel, training, and managing performance.
  • Gratify and astonish customers with service excellence.
  • Understand and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements with regard to processing international orders.
  • Expand product knowledge utilizing all available sources.
  • Interact effectively and professionally with others and able to initiate, establish and maintain highly effective relationships with internal and external business contacts of various cultures.
  • Able to communicate with people at all levels.
  • Detailed and thorough in work habits with multi-tasking ability.
  • Strong analytical, problem solving, negotiation, organizational and teaching skills.
  • Works with minimum supervision and makes independent judgments.

Requirements

  • Bachelor's Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will supervise.
  • Internal candidates: Minimum 1 full year as a highly performing Lead/Coordinator a total of 2 years as a highly performing Mouser employee.
  • External candidates: Minimum 2 years as a supervisor or a higher-level management position.

About Mouser Electronics

Mouser Electronics is a leading global distributor of electronic components and semiconductors.