
Talent Development Specialist
8 hours ago
Job Title: Talent Development Specialist
OverviewThis role is responsible for designing and delivering training programs that enhance the soft skills of employees in a BPO environment.
Key Responsibilities- Create and implement comprehensive training strategies to improve communication, customer service, and problem-solving skills.
- Develop engaging training content, including role-plays, simulations, and case studies tailored to the BPO industry.
- Collaborate with operations and HR teams to align training objectives with business goals.
- Evaluate training effectiveness through participant feedback, assessments, and performance metrics.
- Maintain accurate records of training participation and outcomes.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to design and deliver training programs that engage participants.
- Strong analytical and problem-solving skills.
- Proficiency in MS Office and other relevant software applications.
In return for your expertise and dedication, we offer:
- A competitive salary package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
The ideal candidate will have a strong passion for training and development, excellent communication skills, and the ability to think creatively. If you are motivated and enthusiastic about helping others grow and develop, we encourage you to apply for this exciting opportunity.
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