Lead Implementation Engineer

1 month ago

Bengaluru, Karnataka, India Q2 Full time
About Q2

At Q2, we're passionate about delivering innovative technology solutions that strengthen financial institutions and empower their customers. Our mission is to build strong, diverse communities by investing in the growth and development of our team members.

Job Summary

We're seeking a highly skilled Lead Implementation Engineer to join our team. As a key member of our implementation team, you'll be responsible for configuring and implementing Q2's Ebanking Solutions to meet the business requirements of our customers. You'll work closely with clients and internal teams to understand their needs and develop solutions that meet their expectations.

Responsibilities
  • Partner with clients and internal teams to understand business requirements and direct the configuration duties
  • Develop and perform quality assurance check points within your team to ensure quality and timely delivery
  • Take ownership of your team's business results by developing and leading training and execution plans
  • Monitor and impact key metrics and efficiencies
  • Problem-solve routine to complex issues
  • Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
  • Provide Level 2 and 3 support to other team members
  • Create and implement tools that increase quality, security, and productivity
  • Track status and provide updates in relation to overall implementation process
  • Work closely with Development and other teams to ensure client satisfaction and on-time delivery
  • Responsible for ensuring that all security, availability, confidentiality, and privacy policies and controls are adhered to
Requirements
  • Bachelor's Degree in a related field or equivalent experience
  • Typically requires 8+ years of related work experience
  • At least 3 years of software development experience using OOB concepts
  • Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation, and debugging
  • Experience with AWS technologies
  • Experience with Git/Carbon
  • Experience with tools and technologies i.e (Bitbucket, Jenkins, Nomad, shell scripts, PowerShell Code)
  • Experience with developing Client/Server applications that may utilize:
    • Web Service integration (SOAP, XML)
    • TCP/IP socket level communications
  • Experience developing multi-threaded applications with an understanding of concepts such as threads, concurrency, and locking
  • Experience engineering software in a service-oriented architecture
  • Operation System, Hardware configuration, and Network troubleshooting skills required with packet analysis valued
  • Configuration and deployment experience with Web Services
  • Some knowledge of HTML helpful
  • Data migration experience a plus
  • VMware experience valuable
  • Experience with Python and other scripting languages
  • Familiarity with iOS and Android mobile platforms helpful
  • Familiarity with Unix & Shell Scripting
  • Strong troubleshooting, diagnostic, and analytical skills for problem solving
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • A relentlessly positive disposition
  • Excellent people and teamwork skills
  • Ability to train individuals 1-on-1 and in a classroom environment
  • The ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Strong written and oral communication skills
  • Financial Services experience
What We Offer
  • Hybrid & Remote Work Opportunities
  • Flexible Time Off
  • Career Development & Mentoring Programs
  • Generous Retirement Benefit Plans, including a company-matching HSA program
  • Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
  • Community Volunteering & Company Philanthropy Programs
  • Employee Peer Recognition Programs – "You Earned it"
How We Give Back to the Community

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our website. Q2 supports dozens of wide-reaching organizations, such as the [organization name], [organization name], and [organization name], promoting diversity and success in leadership and technology. Other deserving beneficiaries include helping LGBTQ communities, [organization name], and [organization name], a group helping veterans rebuild their lives with specially adapted homes.

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