Lead Implementation Engineer

5 days ago


Bengaluru, Karnataka, India Zeta Services Inc. Full time

**About the Role**

  • At Zeta Services Inc., we are seeking a highly skilled and experienced Leader to join our Conversational AI team. The ideal candidate will be at the forefront of designing and implementing Omni-channel AI bots using low-code/no-code orchestration platforms like Yellow, Kore, Rasa, etc.
  • You will lead a team of solution engineers, focusing on translating complex banking intents into effective conversational flows and actions, optimizing user interactions with minimal coding requirements.
  • As a Conversational AI Product Implementation Lead, you will drive the development of innovative, user-friendly Conversational AI experiences, collaborating with cross-functional teams to ensure cohesive and secure implementation of chatbot solutions.

**Key Responsibilities**

  • Design and Implementation: Lead the design and development of Omni-channel (voice and chat) AI chatbots, ensuring a seamless, consistent experience across all digital touch points.
  • LLM Response Optimization: Develop and optimize prompts for various chatbot flows against OpenI and other opensource LLMs, creating documentation needed for Retrieval Augmented Generation for various intents.
  • Scripting: Expertise in writing small functions in Python / JS for function calling within conversational AI flows.
  • Platform Mastery and Utilization: Become an expert in the features and capabilities of the chosen low-code/no-code orchestration platforms, leveraging their full potential to build sophisticated conversational AI solutions.
  • Collaboration and Stakeholder Management: Work closely with banking domain experts to understand detailed banking processes, compliance requirements, and customer service protocols, ensuring the chatbot accurately reflects and adheres to these standards.
  • Testing and Optimization: Conduct rigorous testing of chatbot conversations and workflows to identify and rectify any issues, ensuring high accuracy and user satisfaction.


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