Implementation Team Lead

3 weeks ago


Bengaluru, Karnataka, India Rippling Full time

About Rippling

Rippling is a leading HR, IT, and Finance platform that empowers businesses to streamline their workforce systems. As a seasoned customer success leader, you will play a crucial role in driving the success of our Implementation team.

About the Role

We are seeking a highly skilled and experienced Implementation Team Lead to join our team. As a first-line manager, you will be responsible for coaching and developing a team of Implementation Managers, engaging with high-priority customers, and driving improvement on key metrics.

Key Responsibilities

  • Develop and coach Implementation Managers to achieve exceptional results
  • Support the hiring and onboarding of new Implementation Managers
  • Resolve customer escalations and ensure maximum satisfaction
  • Drive customer adoption of key features and best practices
  • Continuously evaluate and improve internal processes for increased simplicity and efficiency
  • Track and monitor performance on key metrics and KPIs

Requirements

  • 5+ years of SaaS experience in professional services, implementation, or customer success
  • 2+ years of professional experience leading a team; passion for supporting and guiding a team's growth, career progress, and job performance
  • Ruthless prioritization and time management
  • Boundless energy to help your team and customers
  • Strong attention to detail and ability to solve complex, interdependent problems

About Rippling

Rippling is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.



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