Team Lead

4 days ago


Bengaluru, Karnataka, India VCATCH Full time

Company Overview

VCATCH works on Six-Sigma standards, backed by its core management team with decades of experience in the BPO industry. We have extended our services to various other sectors including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. With state-of-the-art technology and infrastructure, we provide cost-effective call center services in Bangalore, helping our clients achieve significant ROI growth.

Job Overview

We are seeking a Team Leader to join our dynamic team at VCATCH. This is a full-time position based in Bangalore. The ideal candidate will have between 1 to 3 years of relevant work experience. As a Team Leader, you will be responsible for guiding, mentoring, and managing a team to achieve operational excellence and drive business results.

Key Qualifications and Skills

  • Exceptional Communication Skills
  • Proven Decision-Making Abilities
  • Strong Problem-Solving Capabilities
  • Experience in Conflict Resolution in a Team Setting
  • Ability to Delegate Tasks Effectively
  • Solid Motivational Skills to Inspire Team Members
  • Empathetic Approach to Team Management
  • Proficiency in Strategic Planning and Execution

Responsibilities and Expectations

  • Lead and supervise a team to ensure targets and deadlines are met
  • Provide regular coaching, feedback, and training sessions to team members
  • Communicate effectively with management and other departments
  • Implement operational strategies to improve team performance and productivity
  • Ensure adherence to company policies and procedures
  • Handle and resolve customer complaints and issues in a timely manner
  • Regularly review team performance and implement plans for improvement
  • Motivate team members and foster a positive team culture

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