Utec Services Manager

7 days ago


Mumbai, Maharashtra, India Aditya Birla Group Full time
Job Description

As a Utec Services Manager, you will be responsible for managing Utec services, including marketing and productivity applications. This role involves end-to-end ownership of the Utec platform services and support. Your primary goal will be to identify and solve business problems using technology solutions, ensuring exceptional user experience by improving system uptime and timely delivery. Key responsibilities include monitoring service metrics, analyzing user feedback, and implementing areas for improvement.

Key skills required for this role include ITIL certification, an engineering background, and familiarity with cloud native apps, serverless stacks, and cloud services like AWS, Azure, or GCP. External integrations, digital marketing tools, and strong communication skills are also essential.

Accountabilities for this position include application management, project, vendor, and stakeholder management, ensuring information security and compliance. The successful candidate will have a minimum of 6 years of experience in a service management role.

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