Service Delivery Manager
1 week ago
About this role:
This is a challenging opportunity for an experienced Service Delivery Manager to join NTT DATA, where you will be responsible for overseeing the end-to-end delivery of managed services to our clients. You will support the business and protect the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and work closely with cross-functional teams to ensure client expectations are met and exceeded.
Key Responsibilities:
- Client Satisfaction: Ensure that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
- Client Communication: Act as the primary point of contact for client inquiries, escalations, and feedback.
- Business Understanding: Understand client business needs and objectives to tailor required services accordingly.
- Service Delivery: Ensure the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
- Problem-Solving: Collaborate with technical teams to resolve client issues and incidents promptly.
- Client Feedback: Monitor and assess client satisfaction regularly through feedback mechanisms.
- Account Management: Develop account plans and strategies to enhance client engagement and retention.
- Sales and Upselling: Identify opportunities for upselling or cross-selling additional services.
- Project Management: Manage the implementation of new services, upgrades, and projects for clients.
- Contract Management: Ensure that service delivery aligns with contractual agreements and compliance requirements.
-
Service Delivery Manager
3 weeks ago
Mumbai, Maharashtra, India NTT Full timeService Delivery ManagerAt NTT DATA, we are seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing a team of delivery specialists and ensuring the successful delivery of managed services to our clients. Your primary focus will be on client satisfaction, service delivery, and contract...
-
Service Delivery Manager
4 weeks ago
Mumbai, Maharashtra, India NTT Full timeJob Title: Service Delivery ManagerNTT DATA is seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing a team of professionals who deliver high-quality services to our clients.Key Responsibilities:Manage a team of service delivery professionals to ensure timely and high-quality delivery...
-
IT Service Delivery Manager
4 weeks ago
Mumbai, Maharashtra, India M&G Full timeIT Service Delivery LeadThe IT Service Delivery Lead plays a pivotal role in ensuring seamless collaboration between internal and external teams, overseeing the end-to-end IT service delivery process, and managing a team of IT professionals. This position requires a proactive approach to identifying potential risks, leading efforts to mitigate them, and...
-
Service Delivery Manager
4 weeks ago
Mumbai, Maharashtra, India Confluent, Inc Full timeAbout the Role:We are seeking an experienced Engagement Manager to join our team at Confluent, Inc. As an Engagement Manager, you will play a critical role in helping organizations navigate significant business and technological transformation associated with adopting a streaming platform.Key Responsibilities:Drive success with Confluent Professional...
-
Service Delivery Manager
4 weeks ago
Mumbai, Maharashtra, India ElementSkill Full timeService Manager Job DescriptionJob Summary: We are seeking a highly skilled Service Manager to join our team at ElementSkill. The successful candidate will be responsible for ensuring the efficient and effective delivery of our services.Key Responsibilities:Work closely with Service Owners, Process Owners, external partners, and peers to deliver integrated...
-
IT Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India M&G Full timeThe IT Service Delivery Manager will oversee the end-to-end IT service delivery process, ensuring seamless collaboration between internal and external teams.This role involves proactively identifying potential risks, leading efforts to mitigate them, and managing vendor relationships.As a senior IT operations lead, you will be responsible for managing a team...
-
Senior Manager of Service Delivery
6 days ago
Mumbai, Maharashtra, India Tagit Full timeAbout the RoleTagit Philippines, Inc. is seeking a Senior Manager of Service Delivery to oversee the management, monitoring, and evolution of our service delivery, policies, processes, and profitability. This individual will be responsible for ensuring timely and high-quality service delivery within allocated budget and schedules.Key Responsibilities Manage...
-
Senior Manager of Service Delivery
2 weeks ago
Mumbai, Maharashtra, India Tagit Full timeJob SummaryTagit Philippines, Inc. is seeking a seasoned professional to lead our service delivery team. As Head of Service Operations, you will be responsible for managing, monitoring, and evolving our service delivery, policies, processes, and profitability to ensure high-quality service delivery within allocated budget and timelines.Key...
-
Senior Service Delivery Manager
6 days ago
Mumbai, Maharashtra, India Ericsson Full timeDescriptionEricsson is seeking an experienced Senior Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for managing the delivery of services to our customers. This role involves aligning with and understanding our Service Delivery Processes, Models, Tools, and Strategies. You will also be responsible for...
-
MES Service Delivery Manager
1 day ago
Mumbai, Maharashtra, India Capgemini Engineering Full timeMES Service Delivery ManagerWe are seeking a skilled MES Service Delivery Manager to oversee the end-to-end MES service delivery lifecycle, including planning, implementation, operation, and continuous improvement.Key Responsibilities:Develop and implement service delivery strategies and processes aligned with business objectives and regulatory...
-
Managed Services Delivery Services Architect
6 days ago
Mumbai, Maharashtra, India NTT Full timeAbout this RoleThe Managed Services Delivery Services Architect is a seasoned subject matter expert responsible for ensuring that all service aspects during a complex transition and transformation project are fully covered. This role is accountable for setting up the service model by being involved in early Sales Engagement, Service Design, and Service...
-
SAP Service Delivery Manager
6 days ago
Mumbai, Maharashtra, India Invenio Business Solutions Full timeAbout Invenio Business SolutionsInvenio Business Solutions is a leading global SAP solutions provider serving the public sector and offering specialist skills in media and entertainment. We strive to bring deep expertise combined with advanced technologies to enable organizations to modernize and run at the speed of today's business. Our team navigates the...
-
SAP Service Delivery Manager
3 weeks ago
Mumbai, Maharashtra, India Invenio Business Solutions Full timeAbout Invenio Business Solutions:We are a leading global SAP solutions provider serving the public sector and offering specialist skills in media and entertainment. Our team brings deep expertise combined with advanced technologies to enable organizations to modernize and run at the speed of today's business.Role - SAP Service Delivery ManagerThis role will...
-
Service Delivery Line Manager
3 weeks ago
Mumbai, Maharashtra, India Ericsson Full timeAbout this opportunity:Ericsson invites you to take on a dynamic role as a Service Delivery Line Manager. This position is focused on supporting service sales directly or indirectly through the allocation of our team's resources. As a Service Delivery Line Manager, you will play a crucial role in aligning with and understanding our overarching Service...
-
Managed Services Delivery Specialist
2 weeks ago
Mumbai, Maharashtra, India NTT DATA Full timeJob DescriptionMake a difference with NTT DATAWe are a leading provider of digital and AI infrastructure, and we're committed to helping our clients innovate, optimize, and transform for long-term success. Our workplace is diverse and inclusive, where you can grow, belong, and thrive. We're looking for a seasoned professional to oversee the end-to-end...
-
Senior Manager of Service Delivery
3 weeks ago
Mumbai, Maharashtra, India Tagit Full timeJob Title: Head of DeliveryJob Summary:We are seeking a highly experienced and skilled Head of Delivery to join our team at Tagit Philippines, Inc. The successful candidate will be responsible for managing and evolving our service delivery, policies, processes, and profitability to ensure we consistently meet our customers' expectations and maintain a high...
-
Client Delivery Manager
6 days ago
Mumbai, Maharashtra, India NTT Full timeAbout This RoleThis is a unique opportunity to join NTT DATA as a Manager, Managed Services Client Delivery. The successful candidate will be responsible for managing a team of Managed Services Client Delivery Specialists, ensuring client satisfaction and service delivery alignment with contractual agreements.Key ResponsibilitiesResponsible for client...
-
Senior Manager of Service Delivery
4 weeks ago
Mumbai, Maharashtra, India Tagit Full timeJob SummaryTagit Philippines, Inc. is seeking a seasoned professional to lead our service delivery team. As Head of Delivery, you will be responsible for managing and evolving our service delivery, policies, processes, and profitability to ensure timely and high-quality delivery to our customers.Key ResponsibilitiesManage a team of offshore delivery...
-
Senior Managed Services Delivery Manager
5 days ago
Mumbai, Maharashtra, India NTT Full timeAbout the RoleThe Senior Managed Services Delivery Manager will be responsible for managing a team of Managed Services Client Delivery Specialists, ensuring client satisfaction, service delivery, and contract profitability for assigned client contracts.Responsible for client satisfaction by ensuring services are delivered according to agreed service...
-
Service Delivery Line Manager
2 weeks ago
Mumbai, Maharashtra, India Ericsson Full timeAbout this opportunity:Ericsson invites you to join our team as a Service Delivery Line Manager. This dynamic role is focused on supporting service sales directly or indirectly through the allocation of our team's resources. As a Service Delivery Line Manager, you will play an essential role in aligning with and understanding our overarching Service Delivery...