Customer Experience Resolution Specialist
5 days ago
Freshworks is an innovative software company that makes it easy for businesses to delight their customers and employees. Our mission is to create a global workplace where everyone can find their true potential, purpose, and passion.
Job Description
We are seeking a skilled Customer Experience Resolution Specialist to join our team. In this role, you will be responsible for resolving customer issues in a timely and effective manner. This includes diagnosing and troubleshooting problems, collaborating with internal teams, and providing prompt and accurate feedback to customers. You will also work closely with our development team to identify solutions and workarounds to resolve complex customer issues.
Responsibilities
* Resolve customer issues within set SLAs
* Diagnose and troubleshoot problems to identify solutions
* Collaborate with internal teams to resolve customer issues
* Provide prompt and accurate feedback to customers
* Work closely with our development team to identify solutions and workarounds
Qualifications
* 1-4 years of experience in a customer support role
* Clear, concise, and effective written and oral communication skills
* Customer-centricity and empathy towards customers and their needs
* Proficient in diverse technologies with a knack for quickly adapting to new tools and products
* Good interpersonal skills and ability to collaborate with various cross-functional teams
What We Offer
* A dynamic and inclusive work environment
* Opportunities for growth and professional development
* Collaborative and supportive team
* Flexible work arrangements
About MyGwork
We are an inclusive employer and a member of the LGBTQ+ business community. We believe that diversity and inclusion are essential to creating a vibrant and richer work environment.
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