International Customer Service Representative

6 days ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 7,50,000 - ₹ 15,00,000

At the heart of our organization, we strive to deliver exceptional service to international customers.

Main Responsibilities
  • We are seeking a highly skilled professional to handle inbound and outbound calls, providing timely and effective solutions to customer queries and technical issues.
  • This key role involves resolving complex problems efficiently and professionally, ensuring that every interaction is both accurate and satisfactory for the customer.
  • The ideal candidate will possess strong documentation skills, with the ability to document all customer interactions in accordance with standard protocols.
  • We are looking for someone who can consistently meet performance and quality benchmarks, driving success through dedication and hard work.

Candidate Profile:

Essential Qualifications
  • A minimum of relevant experience in international voice process, as per role requirements.
  • Exceptional English communication skills are crucial for this position, enabling seamless interaction with international clients.
  • Strong problem-solving and customer service abilities are essential for delivering outstanding results.
  • The ideal candidate must be willing to work from an office setting and adapt to rotational shifts including night shifts, demonstrating flexibility and a commitment to excellence.

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