Business Process Excellence Director

1 week ago

Kozhikode, Kerala, India beBeeOperational Full time ₹ 20,00,000 - ₹ 25,00,000
Process Excellence Manager Role

We are seeking a skilled Process Excellence Manager to drive business improvement and operational efficiency.

  • Lead Process Improvement:
  • Analyze and improve end-to-end processes to reduce waste, enhance productivity, and increase customer satisfaction.
  • Develop and implement strategic initiatives to adapt operations in line with evolving industry trends.
  • Create and maintain process documentation to ensure standardization and compliance.
  • Monitor and report on key performance indicators (KPIs) to measure process efficiency and project impact.
  • Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits.
  • Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
  • Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
  • Maintain relationships across functions to identify improvement opportunities and implement measurement systems.
  • Partner with IT to align on current and future technology needs for process optimization.
  • Cultivate a culture of continuous improvement and operational excellence through training and coaching.

Requirements:

  • Bachelor's Degree required; MBA preferred.
  • Certification: Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).
  • Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in Insurance operations.
  • Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.

Skills:

  • Strong quantitative and analytical problem-solving ability.
  • Ability to influence without authority and inspire cross-functional teams.
Six Sigma Expertise

The ideal candidate will possess strong Six Sigma skills and certifications. They should have experience in applying Lean/Six Sigma methodologies to drive process improvements and optimize operations.

Contact Us:

If you're passionate about driving business growth and improving operational efficiency, we encourage you to apply for this exciting role.

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