Director of Business Operations

4 hours ago

Kozhikode, Kerala, India beBeeOperations Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Job Title: Operations Director

This is a high-profile role in our organization where you will be responsible for the strategic direction and daily operations of our banqueting and catering division. You will work closely with the Business Head to achieve revenue, margin, and operational excellence targets.

The ideal candidate will have several years of progressive responsibility within large-scale banqueting/catering operations, including experience in P&L, sales, and team leadership.

Key Responsibilities:
  • Revenue Growth and Fiscal Management: Support the Business Head in preparing and executing the Annual Business Plan, monthly revenue forecasting, and expense control.
  • Operational Excellence: Oversee day-to-day operations and production teams to ensure events are executed to the highest standards, with an emphasis on consistency and guest experience.
  • Customer Service: Ensure guest needs are anticipated and met, delivering personalized service that aligns with brand promise and cost guidelines.
  • People & Culture: Partner with department heads on performance management, talent development, and team motivation programs.
Requirements:
  • Proven success in driving operational excellence, revenue growth, and customer satisfaction.
  • Strong analytical and problem-solving skills, with the ability to interpret business data and implement solutions.
  • Excellent communicator, collaborative leader, and champion for brand values and service quality.
  • In-depth knowledge of industry regulations, market trends, and luxury F&B standards.

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