Global Travel Operations Leader

15 hours ago


Gurgaon, Haryana, India TBO Full time
Operations Manager - Customer Experience

The TBO team is seeking an experienced Operations Manager to lead the customer service operations within our organization.

This role will oversee the overall customer experience, ensuring a seamless and satisfactory journey from booking to post-travel support. The ideal candidate will collaborate with various departments and teams to implement service standards, work on enhancements through product and process improvements, and utilize customer feedback to continuously improve the customer experience.

We are looking for a strong leader who can motivate and mentor a team of customer service representatives, providing ongoing training and development opportunities. This individual will also conduct regular performance evaluations and provide constructive feedback to team members.

The successful candidate will have proven experience in a customer service or operations management role, preferably in the travel industry. They will possess excellent communication and interpersonal skills, as well as proficiency in CRM software and other relevant technologies.

This is an exciting opportunity to join a dynamic team and contribute to building a world-class travel distribution network. If you are a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.


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