Operations Manager

2 days ago


Udaipur, Rajasthan, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Team Leader Operations

Location: Gurgaon

Shifts: Rotational (24x7 environment)

Working Days: 6 Days a Week (Work from Office)

Key Responsibilities:

  • Lead and manage a team of 15–20 members.
  • Drive team performance across productivity, quality, shrinkage, and attrition.
  • Provide regular coaching and support to team members.
  • Review and recommend improvements to processes to enhance performance and CSAT.
  • Identify training needs and address process gaps.
  • Monitor performance and conduct weekly coaching sessions.
  • Handle floor support and escalations.
  • Ensure achievement of individual contributor (IC) targets.
  • Maintain AHT levels as per targets across tenure buckets.
  • Utilize basic computer skills, especially MS Excel.

Requirements:

  • Prior experience in handling international processes.
  • Experience in team management and supervision.
  • Excellent verbal and written communication skills in English.
  • Strong organizational and analytical abilities.
  • Flexible to work in a 24x7 environment.

You will find additional information about the company below:

We will get back to you shortly after the shortlisting process is completed. Please feel free to reach out if you have any questions in the meantime.



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