Customer Support Specialist

2 weeks ago


PuneBangalore, India Searchspring Full time

Company Overview

Searchspring is a leading provider of e-commerce software solutions, empowering retailers to deliver exceptional customer experiences. Our innovative platform offers site search, product merchandising, and personalization capabilities that drive business growth.

About the Role

As a Customer Support Specialist - Frontend Engineer at Searchspring, you will play a critical role in ensuring our customers achieve seamless and positive interactions with our products. Your responsibilities will include researching, diagnosing, and resolving customer issues efficiently, providing clear and accurate feedback, and documenting knowledge for future reference.

Key Responsibilities:

  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues promptly and effectively.
  • Respond to customer inquiries accurately and provide timely assistance, escalating unresolved issues to internal teams as necessary.
  • Document knowledge in the form of technical notes and articles to support future troubleshooting efforts.
  • Ensure proper recording and closure of all customer issues within established service level agreements (SLAs).

Requirements

To succeed in this role, you will require 5-6 years of experience in a customer-facing technical position, supporting a company's products and services. A strong foundation in JavaScript, HTML, CSS, REST API, and JSON is essential, along with in-depth knowledge of specific products you will be supporting. Exceptional problem-solving skills, analytical thinking, and excellent client-facing skills are also crucial.

Compensation

We offer an attractive compensation package, including a salary range of $85,000-$110,000 per annum, depending on location and experience.



  • bangalore, India Tanjore Collective Full time

    Company DescriptionTanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...


  • Bangalore, India Tanjore Collective Full time

    Company Description Tanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes...


  • bangalore, India Tanjore Collective Full time

    Company Description Tanjore Collective is dedicated to spreading the beauty of Tanjore art to students worldwide. In addition to teaching students, we also create customized Tanjore artworks for our patrons. Over 3,000 students have entrusted us with their Tanjore dreams, and our work has been displayed in prestigious religious temples and the homes of...


  • Pune, India TezMinds Software Pvt. Ltd. Full time

    Job description - Customer Support SpecialistWe are seeking a dedicated Customer Support Specialist to join our team. This role requires a highly motivated individual who excels in both written and verbal communication and demonstrates a proactive approach to problem-solving.Key Responsibilities:- Provide customer support through email and, when necessary,...


  • Pune, Maharashtra, India White Force Group Full time

    Job OverviewWhite Force Group is seeking a skilled Customer Support Specialist to join our team in Pune. The ideal candidate will possess excellent communication skills, a passion for problem-solving, and the ability to work in a fast-paced environment.About the RoleAs a Customer Support Specialist, you will be responsible for providing exceptional support...


  • Pune, India TezMinds Software Pvt. Ltd. Full time

    Job description - Customer Support Specialist We are seeking a dedicated Customer Support Specialist to join our team. This role requires a highly motivated individual who excels in both written and verbal communication and demonstrates a proactive approach to problem-solving. Key Responsibilities: Provide customer support through email...


  • Pune, India TezMinds Software Pvt. Ltd. Full time

    Job description - Customer Support SpecialistWe are seeking a dedicated Customer Support Specialist to join our team. This role requires a highly motivated individual who excels in both written and verbal communication and demonstrates a proactive approach to problem-solving.Key Responsibilities:Provide customer support through email and, when...


  • Pune, India TezMinds Software Pvt. Ltd. Full time

    Job description - Customer Support SpecialistWe are seeking a dedicated Customer Support Specialist to join our team. This role requires a highly motivated individual who excels in both written and verbal communication and demonstrates a proactive approach to problem-solving.Key Responsibilities:Provide customer support through email and, when...


  • Pune, India TezMinds Software Pvt. Ltd. Full time

    Job description - Customer Support Specialist We are seeking a dedicated Customer Support Specialist to join our team. This role requires a highly motivated individual who excels in both written and verbal communication and demonstrates a proactive approach to problem-solving. Key Responsibilities: Provide customer support through email and,...


  • Pune, India TezMinds Software Pvt. Ltd. Full time

    Job description - Customer Support Specialist We are seeking a dedicated Customer Support Specialist to join our team. This role requires a highly motivated individual who excels in both written and verbal communication and demonstrates a proactive approach to problem-solving. Key Responsibilities: Provide customer support through email...


  • Pune, India TezMinds Software Pvt. Ltd. Full time

    Job description - Customer Support SpecialistWe are seeking a dedicated Customer Support Specialist to join our team. This role requires a highly motivated individual who excels in both written and verbal communication and demonstrates a proactive approach to problem-solving.Key Responsibilities:Provide customer support through email and, when...


  • Pune, Maharashtra, India Wipro Full time

    About the Role:We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Wipro. As a key member of our service desk, you will be responsible for delivering exceptional customer service and technical support to our clients.Key Responsibilities:To provide timely and effective technical support to end-users via various...


  • bangalore, India Ārohana Support Full time

    Location: RemoteReports to: Business Development ManagerAbout UsAt EAV we are dedicated to improving the lives of individuals with autism and other developmental disorders through evidence-based Applied Behavior Analysis (ABA) therapy. Our mission is to provide high-quality, compassionate care that empowers individuals to reach their fullest potential. We...


  • bangalore, India Ārohana Support Full time

    Location: Remote Reports to: Business Development Manager About Us At EAV we are dedicated to improving the lives of individuals with autism and other developmental disorders through evidence-based Applied Behavior Analysis (ABA) therapy . Our mission is to provide high-quality, compassionate care that empowers individuals to reach their fullest...


  • pune, India CRIF India Full time

    Operations – India: Customer Support Specialist I - US Location - Pune Night Shift Job Responsibilities: Manage daily incoming loan volumes for every Lender and to ensure the completion of work within SLA. Coordinate with counterpart in US, Dealerships or Lenders for fast resolution and quick funding of customer’s car loan. Review and validate loan...


  • Pune, India CRIF India Full time

    Operations – India: Customer Support Specialist I - USLocation - PuneNight ShiftJob Responsibilities:Manage daily incoming loan volumes for every Lender and to ensure the completion of work within SLA.Coordinate with counterpart in US, Dealerships or Lenders for fast resolution and quick funding of customer’s car loan.Review and validate loan documents...


  • pune, India CRIF India Full time

    Operations – India: Customer Support Specialist I - USLocation - PuneNight ShiftJob Responsibilities:Manage daily incoming loan volumes for every Lender and to ensure the completion of work within SLA.Coordinate with counterpart in US, Dealerships or Lenders for fast resolution and quick funding of customer’s car loan.Review and validate loan documents...


  • Pune, India CRIF India Full time

    Operations – India: Customer Support Specialist I - USLocation - PuneNight ShiftJob Responsibilities:Manage daily incoming loan volumes for every Lender and to ensure the completion of work within SLA.Coordinate with counterpart in US, Dealerships or Lenders for fast resolution and quick funding of customer’s car loan.Review and validate loan documents...


  • bangalore, India Eternz Full time

    Company Description Eternz is a company based in Bengaluru that is passionate about jewelry and aims to enhance the jewelry experience for customers. With a wide range of exquisite pieces and options for customization and personalization, Eternz is dedicated to bringing brilliance to one's style. Role Description This is a full-time on-site role for a...


  • Pune, Maharashtra, India Mindtickle Full time

    Overview">Mindtickle is a leading provider of customer success solutions, and we are seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring their successful adoption and utilization of our products.