Customer Support Specialist
5 days ago
Job description - Customer Support Specialist
We are seeking a dedicated Customer Support Specialist to join our team. This role requires a highly motivated individual who excels in both written and verbal communication and demonstrates a proactive approach to problem-solving.
Key Responsibilities:
- Provide customer support through email and, when necessary, over the phone.
- Address and resolve customer queries and concerns promptly and efficiently via both email and phone.
- Strong communication skills in both written and spoken English are a must.
- Proficient in crafting professional emails to customers and conducting follow-ups as needed.
- Maintain a friendly and empathetic approach while interacting with customers.
- Demonstrate competent technical knowledge to troubleshoot and resolve issues.
- Ensure timely resolution of tickets by adhering to turnaround time (TAT) guidelines.
- Comfortable with working from the office.
Requirements:
- Communication Skills: Excellent command of written and verbal communication to effectively interact with customers and team members.
- Proactiveness: Ability to anticipate customer needs and potential issues, taking initiative to proactively address concerns.
- Quick Learning: Capable of rapidly acquiring new skills and understanding complex product details to better support customer needs.
- Logical Reasoning: Strong analytical skills to assess situations, diagnose problems, and devise effective solutions.
- Availability: Willingness to handle high-priority support tickets during weekends to ensure continuous customer satisfaction and support.
The ideal candidate will be someone who is eager to take on challenges, works well under pressure, and is committed to providing exceptional service. If you are a team player with a customer-first mindset and meet the above criteria, we would love to hear from you.
If you feel you're a fit for this role, please send your resume and a cover letter to hiring@tezminds.com
Role: Customer Success Associate
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
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