Customer Support Specialist
3 weeks ago
Operations – India: Customer Support Specialist I - US
Location - Pune
Night Shift
Job Responsibilities:
Manage daily incoming loan volumes for every Lender and to ensure the completion of work within SLA.
Coordinate with counterpart in US, Dealerships or Lenders for fast resolution and quick funding of customer’s car loan.
Review and validate loan documents as per procedure and forward it to the Funding team.
Manage quality of work and maintain team quality target.
Achieve daily required KPI’s (Attendance, Production, AHT, Attributes, quality score).
Manage all Lender specific process update. Also share the same with entire team and keep record of all process update.
Work within established regulation and adhere to US Law requirements all the time.
Supplementary:
Language skills: fluent English
Excellent customer service skills some ability to manage clients through phone calls and emails with the utmost professional conduct
Intermediate experience in Microsoft Office tools (Word, Excel, PowerPoint)
Ability to multi-task at a Self-learning ability and high initiative encouraged.
Qualifications:
Any Graduate/Postgraduate preferably in Commerce or equivalent.
0 to 3 years’ experience of working in a multinational BPO / KPO units
Fresh Graduates are also acceptable.
Coordinating and getting the work done.
Desired Skills:
Communication – Excellent communication: Speaking, Reading & Writing.
Good analytical skills.
Good drafting and presentation skill.
Detail oriented.
Customer obsession.
Results driven.
Should be able to work under pressure.
Desire to learn new things.
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