ServiceNow IT Operations Management Professional

1 day ago

Kozhikode, Kerala, India beBeeDevelopment Full time ₹ 1,00,00,000 - ₹ 1,70,00,000

Job Summary:

We are seeking an experienced ServiceNow IT Operations Management (ITOM) professional to join our team. The ideal candidate will be a skilled engineer with a strong background in software development and experience working with business stakeholders to analyze and review detailed business and technical requirements.

Key Responsibilities:

  • Design, develop, test, and configure business requirements on the ServiceNow platform focusing on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, Integration Hub.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery within agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level design (HLD), low-level design (LLD), architecture design, and technical documentations as specified.

Requirements:

  • At least 5+ years of experience in IT software, custom app development, and minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configuring Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules, event mapping with monitoring sources, alert intelligence, predictive AIOps, manual, automated service mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, import sets, and update sets.
  • Expertise in configuring UI Actions/UI Policy ACL, hands-on with Angular-based client-side and server-side scripts, business rules, glide scripting, JavaScript, AJAX, HTML, CSS, JSON web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven reporting and dashboards.
  • Develops and manages application code, user interfaces, and integration components.

What We Offer:

  • A challenging role with opportunities for growth and development.
  • A dynamic and collaborative work environment.
  • The chance to work with a talented team of professionals.
  • A competitive compensation package.

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