Expert Servicenow Platform Manager

2 weeks ago


Kozhikode, Kerala, India beBeeServicenowDeveloper Full time US$ 1,20,000 - US$ 1,50,000

As a ServiceNow Lead Developer and Admin, you will play a pivotal role in shaping the success of our platform.

Key Responsibilities:
  • Administer the ServiceNow platform with 7+ years of experience across ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro modules.
  • Technical Expertise:
    • Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs.
    • Skilled in creating catalog items, approval workflows, dynamic forms, SLAs.
    • Hands-on experience with domain separation, scoped apps, data import/export, and UI policies.
  • Integrate ServiceNow with third-party systems such as identity platforms and facilities systems.
  • Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Lead instance upgrades, patch management, and clone processes.
  • Collaborate with teams to define and streamline workflows.
  • Ensure compliance and governance through audit preparation, compliance documentation, and training teams.

With a strong background in ServiceNow and excellent collaboration skills, you will be instrumental in driving our platform's success.



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