IT Support Specialist

5 days ago

Kozhikode, Kerala, India beBeeServiceNow Full time ₹ 8,00,000 - ₹ 12,00,000
ServiceNow Support Specialist Job Description

The ideal candidate will possess a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations. They will be responsible for troubleshooting and resolving issues related to the ServiceNow platform, performing routine maintenance tasks and system upgrades to ensure the platform remains stable and operational.

  • Perform advanced troubleshooting techniques to resolve complex ServiceNow platform issues.
  • Collaborate with cross-functional teams to ensure seamless integration and operation of the ServiceNow platform.
  • Develop and maintain knowledge base articles to improve support efficiency and effectiveness.

Required Skills and Qualifications

  • ServiceNow Certified System Administrator (CSA) certification required
  • Minimum 5 years of experience in Information Technology operations
  • Proven experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure
  • Familiarity with IT security policies and federal regulations

Benefits Package

  • Comprehensive health and wellness benefits package including medical, dental, and vision plans
  • Generous paid time off policy allowing employees to recharge and relax
  • Financial security through 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage
  • Employee Assistance Program (EAP) and Prepaid Legal services
  • Recognition and growth opportunities through our Learning and Development programs

Why Work with Us?

At our organization, we value our employees as part of our family. We offer a dynamic and supportive work environment that promotes career growth and development. Join us in our mission to deliver exceptional service and support to our customers.

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