Global Technology Solutions Specialist

2 weeks ago

Shimoga, Karnataka, India beBeeInfrastructure Full time ₹ 1,20,00,000 - ₹ 1,80,00,000
IT Infrastructure Professional

About the Role

We are seeking a proactive and client-focused IT professional to join our technology team. This role requires strong expertise in Microsoft technologies, Azure Active Directory, Intune, security, and migrations, as well as excellent communication and client-handling skills to ensure a seamless IT experience for internal teams and external stakeholders.

The ideal candidate will combine technical depth with a service-oriented mindset, ensuring IT operations run smoothly while building strong relationships with business users and clients across geographies.

Key Responsibilities:

  • Microsoft Ecosystem & Security
    • Implement, operate, and maintain Azure Active Directory and Intune.
    • Configure and support Azure Single Sign-On integrations.
    • Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols.
    • Manage patch updates, compliance, preventative maintenance, and optimization.
  • Migrations & Infrastructure
    • Lead and execute Windows, email, and cloud migrations.
    • Design, implement, and support enterprise infrastructure solutions.
    • Manage upgrades, performance optimization, and capacity planning.
  • Helpdesk & Global IT Support
    • Provide L1–L3 support across systems, networks, and databases.
    • Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption.
    • Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication.
    • Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.
  • IT Asset & Lifecycle Management
    • Manage IT asset inventory, ensuring accurate records.
    • Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team.
  • Operations & Continuous Improvements
    • Conduct system monitoring, reporting & auditing.
    • Identify, assess, and implement service cost improvements while maintaining risk and performance standards.
    • Integrate automation to streamline IT processes and enhance efficiency.
    • Apply IT operations best practices, ensuring user satisfaction and reliability.
    • Develop automation scripts (PowerShell, Graph API, Power Automate) for provisioning, reporting, and lifecycle management.
    • Implement monitoring and alerting for proactive issue resolution.
    • Create playbooks and documentation for Ops and Support teams.
  • Design, Deploy & Manage Teams Environment
    • Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events).
    • Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) and third-party apps.
    • Configure and manage Teams policies, compliance, governance, and lifecycle management.
  • Voice & Collaboration Engineering
    • Implement and manage Teams Phone System, Direct Routing, and Calling Plans.
    • Configure SBCs (Session Border Controllers) and ensure PSTN integration.
    • Oversee Teams meeting rooms and devices (Poly, Crestron, Logitech, etc.).

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