Senior HR Service Delivery Professional Lead

2 days ago

Ajmer, Rajasthan, India beBeeHumanResources Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Senior HR Service Delivery Professional Lead

Position Overview:

We are seeking a seasoned HR service delivery expert with over 10 years of experience in HR operations, process optimization, and employee services.

The role involves overseeing end-to-end HR service delivery processes to ensure efficiency, compliance, and employee satisfaction.

The ideal candidate will possess a strong background in HR systems, service governance, and continuous improvement.

In addition, the role includes mentoring and training fresh graduates to build future HR service capability.

Key Responsibilities:

  • Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
  • Ensured compliance with labor laws, data privacy regulations, and organizational HR policies.
  • Managed and optimized HR service platforms.
  • Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
  • Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
  • Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
  • Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
  • Handled escalations and complex HR service cases with professionalism and resolution focus.
  • Supported global/regional HR service delivery models, shared service centers, or COE frameworks.

Required Skills: HR operations, process optimization, employee services, HR systems, service governance, continuous improvement.

Why This Role Matters:

This role plays a critical part in driving organizational success by ensuring seamless HR service delivery. If you have a passion for HR excellence and want to make a lasting impact, we encourage you to apply.

What We Offer:

As an HR service delivery professional lead, you can expect a dynamic work environment, opportunities for growth, and competitive compensation.

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