IT Service Delivery Lead

3 days ago

Ajmer, Rajasthan, India beBeeAccount Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Account Manager

We are seeking a seasoned professional to lead our efforts in delivering exceptional IT service and building strong relationships with clients.

Key Responsibilities:

  • Act as the primary point of contact for assigned IT service and consulting clients.
  • Build and maintain strong C-level and stakeholder relationships to ensure alignment with client IT and business goals.
  • Manage the end-to-end account lifecycle including onboarding, project delivery oversight, renewals, and escalations.
  • Collaborate with delivery teams, technical consultants to ensure smooth execution of IT projects and managed services.
  • Understand client's technology roadmap and business challenges to position company's IT solutions and consulting services effectively.
  • Lead contract negotiations and ensure commercial terms are met.
  • Stay updated with IT industry trends, emerging technologies, and competitor offerings to provide consultative insights to clients.

Required Skills & Qualifications:

  • Bachelor's degree in IT, Computer Science, Business Administration, or related field (MBA preferred).
  • 5–7 years of experience in account management, Client Success Manager, or in a similar role within IT services, system integration, or consulting firms.
  • Familiarity with emerging technology such as AI, Cloud, ERP, Cybersecurity, Infrastructure, and Application Development.
  • Excellent relationship-building, negotiation, and presentation skills.
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite.
  • Strong problem-solving and multitasking ability to manage multiple accounts and projects.

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