Learning and Development Professional

1 week ago

Bengaluru, Karnataka, India beBeeTraining Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Learning and Development Officer

As a Learning and Development Officer, you will play a crucial role in shaping the skills and knowledge of our team members. Your primary responsibility will be to design and deliver effective training programs that cater to the diverse needs of our learners.

Job Description
  • Conduct new hire training and soft skills/negotiation skill training to equip team members with essential skills for success.
  • Develop and implement monthly cyclic activities, including refresher training, update training, and PKT, to ensure continuous learning and improvement.
  • Sensitize to training needs and understand learning requirements of different learning groups to tailor training programs accordingly.
  • Liaise with Quality and Operations to identify, screen, and execute process improvement plans that align with business objectives.
  • Execute training tasks/assignments on short notice, demonstrating adaptability and flexibility.
  • Deliver and contribute towards process improvement initiatives, driving positive change within the organization.

Take accountability for new hires' performance during the OJT period, including attrition, and provide regular feedback to support their growth and development.



Functional/Operational Responsibilities
  • Monitor calls of each advisor every week during OJT and provide immediate feedback to advisors in case of failed calls.
  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
  • Document feedback signed off by concerned parties.
  • Monitor calls across teams (cross-monitoring) every month.
  • Nominate and groom floorwalkers amongst the team regularly.
  • Conduct process refreshers and policy refreshers to keep team members informed about changes and updates.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Share good calls & bad calls, create product-level FAQs.
  • Nominate Hall of Fame & Hall of Shame for OJT Batch.
  • Conduct buzz sessions for any updates and share new information with the team, including targets for the day.
  • Check login schedules.
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance, and attendance.


Preferred Skills
  • Strong communication skills in English.


Critical Competencies
  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

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