Team Leader
4 weeks ago
Job Overview:
As a Team Leader at ICCS, you will be responsible for staff retention within the team, coordinating between the Manager and Team Members, and handling a team of Associates. You will also manage team performance on SLAs & KRA, control shrinkage, attrition, and manage day-to-day floor activities.
Key Responsibilities:
- Staff Retention and Team Management
- Coordination and Communication
- Team Performance Management
- Shrinkage and Attrition Control
- Day-to-Day Floor Activities
Requirements:
- Excellent understanding of call center metrics
- Good communication skills
- Graduate in any Stream, Masters degree added advantage
- Age: 22 to 28 years
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