Team Leader

4 weeks ago


Noida, Uttar Pradesh, India ICCS Full time

Job Overview:

As a Team Leader at ICCS, you will be responsible for staff retention within the team, coordinating between the Manager and Team Members, and handling a team of Associates. You will also manage team performance on SLAs & KRA, control shrinkage, attrition, and manage day-to-day floor activities.

Key Responsibilities:

  • Staff Retention and Team Management
  • Coordination and Communication
  • Team Performance Management
  • Shrinkage and Attrition Control
  • Day-to-Day Floor Activities

Requirements:

  • Excellent understanding of call center metrics
  • Good communication skills
  • Graduate in any Stream, Masters degree added advantage
  • Age: 22 to 28 years

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