Help Desk Associate

2 days ago


Kolkata, West Bengal, India beBeeCustomer Full time ₹ 1,92,000 - ₹ 2,64,000
Customer Service Representative

Job Overview:

We are seeking a skilled Customer Service Representative to join our team. This is an excellent opportunity for freshers with strong communication skills looking to build a career in the BPO industry.

Key Responsibilities:

  • Handle inbound voice-based customer interactions.
  • Resolve queries and deliver exceptional service with professionalism.
  • Maintain accurate call records and follow defined SOPs.
  • Meet performance metrics on quality, accuracy, and customer satisfaction.
  • Communicate effectively and actively listen to customer needs.
  • Work in rotational shifts and adapt to changing schedules.
  • Upsell or cross-sell services when applicable.

Eligibility Criteria:

  • Education: 12th Pass / Intermediate or Graduates.
  • Freshers with excellent verbal communication skills are welcome.
  • Candidates with prior BPO experience will have added advantage.
  • Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
  • Mandatory: Valid PAN Card required during hiring process.

Benefits:

  • 5 Days working
  • One-side cab facilities (for Odd timing with no deductions)
  • Night Allowance
  • Performance Incentive

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