Help Desk Engineer

3 days ago

Kolkata, West Bengal, India beBeeTechnical Full time ₹ 7,00,000 - ₹ 13,00,000

Job Title: Technical Support Specialist

  • Duties:

We are seeking a proactive and skilled technical support specialist to join our IT team.

The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.

  • Main Responsibilities:
  • Install, configure, and maintain Windows and macOS operating systems.
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  • Install, update, and patch software applications and security tools.
  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).
  • Manage user accounts, groups, and permissions using Active Directory.
  • Assist with system upgrades, data migrations, and routine backups.
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  • Perform basic configuration and support of network devices such as routers, switches, and firewalls.
  • Assist in IP address configuration and network printer setup.
  • Monitor and maintain network performance at the location.
  • Respond to IT support tickets, ensuring timely and effective resolution.
  • Document technical issues, solutions, and IT processes accurately.
  • Ensure compliance with IT security policies and industry best practices.
  • Manage IT assets and maintain inventory for your designated location.

Preferred Skills:

  • Strong troubleshooting and problem-solving abilities.
  • Familiarity with ITSM tools for ticket management.
  • Ability to work independently and prioritize tasks.
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