Technical Help Desk Specialist

9 hours ago

Kolkata, West Bengal, India Innover Digital Full time
JOB DESCRIPTION – Technical Support – Data Center

We need skilled *Technical Helpdesk Specialists* to handle break-fix requests for Supermicro clients

who can diagnose and troubleshoot hardware and software issues for a wide range of server and

computer components within data center environments.

Professionals in the system engineering field, particularly those with experience in working with servers,

Here are some key skills for individuals in a system engineering background with server

experience:

Server Administration:

• Operating Systems: Proficiency in various server operating systems such as Windows Server,

Linux, Unix, etc.

• Configuration Management: Skills in setting up and managing server configurations.

Networking:

• TCP/IP: Understanding of the TCP/IP protocol suite and networking fundamentals.

• Knowledge of network security principles and firewalls.

Server Hardware: Familiarity with different server hardware components and their

Experience with virtualization platforms like VMware, Hyper-V, or

Scripting Languages: Proficiency in scripting languages like PowerShell, Bash, or Python for

Monitoring and Performance Tuning:

• Performance Monitoring: Ability to monitor server performance and implement optimizations.

• Troubleshooting: Effective troubleshooting skills for identifying and resolving server-related

Implementation of security best practices for servers.

Understanding of backup and recovery strategies to ensure data integrity.

Clear documentation of system configurations, processes, and

Analytical Thinking: Strong analytical skills to diagnose and solve complex server-related issues.

Project Management:

• Project Planning: Basic project management skills for coordinating server-related projects.

servers to ensure efficient and secure system operations.

RAID setup or basic server hardware

 Understanding of server operations or practical experience with server systems

 Hardware experience or skills with switches and routers  Skills to support Fortune 500 enterprise

accounts

 Proficiency in RAID configurations

 Knowledge of server and computer components

 Experience with rack-mounted equipment

 Previous exposure to an Enterprise Server

 Troubleshooting experience

 Ticket handling experience

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