Technical Operations Specialist

1 day ago

Kolkata, West Bengal, India beBeeInfrastructure Full time ₹ 1,20,00,000 - ₹ 1,50,00,000
Job Title

We are seeking a skilled Technical Operations Specialist to join our team. This is an exciting opportunity to work on the front lines of IT infrastructure management.

The ideal candidate will have a strong background in Windows Server administration, virtualization, and server hardware. Experience with Service Desk operations and ITIL compliance standards is also desirable.

  • Key Responsibilities:
  • Build and maintain effective relationships with Infrastructure Leads, peers, and IT Regional Managers.
  • Act as a point of escalation for daily operational issues.
  • Oversee operational tasks and ensure proper documentation is maintained.
  • Provide support in solving incidents, service requests, and problems.
  • Execute resolution of all incidents and problem enquiries.
  • Involved in changes and ensuring adherent communication is released.
  • Ensure continuity in service provision and restore required service in case of disruption.
  • Manage third-party vendors for incident management through to resolution.
  • Check technical conditions of IT equipment and landscape.
  • Build/provision IT hardware (Servers, Storage etc.).
  • Maintain & Update systems periodically as required by vendors, compliance or lifecycle management.
  • Monitor and report on the system's performance and take corrective action when necessary.
  • Provide reporting on ad-hoc basis.
  • Support with internal offices move, if required.
  • Keep up-to-date documentation and tasks for audit purposes.
  • Play an active role in IT Infrastructure related projects, when needed.
  • Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
  • Actively participate in information and knowledge sharing within the team.
  • Work towards acquiring understanding of Vistra procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner.
  • Understand and comply with Vistra Information security & Compliancy Framework and guidelines.
  • Continue to expand customer service repertoire and continue to explore customer-facing best practices.
  • Following acquisitions, assist, when necessary, the project team with the integration of new systems.
  • Seeking continuous improvement in services delivered.
Required Skills and Qualifications

Requirements:

  • 8-10 years of IT experience in similar roles of IT Infrastructure management, Wintel Admin.
  • Service Delivery / Client Orientation / Customer Service.
  • Advanced technical troubleshooting skills.
  • Full coverage to support the business hours,
  • Communication / responsiveness, Analytical Skills / Troubleshooting Skills.
  • Working knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified.
  • Excellent communication skills and fluent English.
  • Experience of working in a global team and in/for different jurisdictions (excellent English communication skills).
Benefits

At Our Office:

We believe in putting our employees' well-being first. We offer a flexible hybrid working arrangement and birthday leave.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members.

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