Help Desk Associate
2 days ago
**Job Title:** Help Desk Associate
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Help Desk Associate. As a key member of our support team, you will be responsible for providing timely and effective assistance to our clients.
Key Responsibilities:
- Respond to client inquiries in a professional and courteous manner
- Analyze and resolve technical issues efficiently
- Document and escalate complex issues to senior support staff when necessary
Requirements:
To succeed in this role, you must have excellent communication and problem-solving skills. A background in customer service or a related field is preferred, but not required.
Benefits:
- A competitive salary and benefits package
- The opportunity to work with a dynamic and growing company
- Professional development and growth opportunities
Why Work Here:
At our organization, we value our employees and strive to create a positive and supportive work environment. We offer a range of benefits and perks to make your job more enjoyable and rewarding.
Perks & Benefits:
- Free home drop cab service
- Travel allowance and subsidized meals
- PF and ESI coverage
- Attendance bonus and annual bonus
Location:
Our office is located in Salt Lake, Sector 5, Kolkata. The shift is night (Saturday and Sunday fixed off).
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