
Retail Talent Strategist
3 days ago
Key Responsibilities:
- Develop and implement comprehensive recruitment strategies to attract skilled artisans, experienced showroom executives, gem specialists, and back-office personnel.
- Partner with store leadership to identify staffing needs in anticipation of key retail periods, ensuring optimal workforce planning.
- Cultivate a robust talent pipeline that maintains the brand's standards of integrity, hospitality, and tradition.
Training & Development:
- Design and facilitate training programs on product knowledge, customer interaction, and brand storytelling to enhance employee skills.
- Conduct onboarding programs that immerse new employees in the history, vision, and values of the organization.
- Establish a culture of continuous learning through workshops, peer learning, and periodic upskilling.
Performance Management:
- Implement performance appraisal systems that align employee goals with store-level revenue targets and customer satisfaction.
- Ensure objective and transparent performance reviews to drive employee growth and development.
- Support leadership in building high-performing retail teams.
Employee Engagement & Relations:
- Foster a familial work environment reflective of the brand's traditional roots and customer-first philosophy.
- Resolve interpersonal or team-related issues with empathy and neutrality.
- Champion employee engagement through recognition programs, cultural events, and wellness initiatives.
Policy Compliance & Governance:
- Ensure full compliance with applicable labour regulations and internal ethical guidelines.
- Periodically revise HR policies to align with evolving workforce expectations and legal standards.
Compensation, Payroll & Benefits:
- Oversee timely and accurate disbursal of payroll and statutory contributions.
- Design role-appropriate incentive programs during festival or promotional periods.
- Benchmark compensation with industry standards.
HR Systems, Reporting & Analytics:
- Manage HR records and reporting through digital or legacy systems.
- Monitor HR metrics such as attrition, absenteeism, training impact, and staffing efficiency.
- Present strategic insights to management for data-driven HR decisions.
Required Skills & Qualifications:
- Strong grasp of the cultural, operational, and consumer nuances of South jewellery retail.
- Excellent interpersonal and leadership capabilities with high emotional intelligence.
- Ability to balance traditional brand values with modern HR practices.
- Hands-on experience managing staff across multiple showrooms or locations.
- Proficiency in HRMS, attendance systems, and Microsoft Office Suite.
Educational Qualifications:
- Master's Degree in Human Resource Management, Business Administration, or a relevant field.
- Certifications in HR strategy or employee engagement are advantageous.
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