Windows Technical Support Consultant

3 days ago


Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

About This Role

As a Customer Support Specialist, you will be the primary point of contact for clients seeking assistance with Microsoft Windows and O365 issues.

Your role will involve providing fast, clear, and effective solutions through chat support while creating a positive experience by showing empathy and patience while troubleshooting.

You will use your technical expertise to diagnose and resolve complex problems in a timely manner.

Must-Have Skills & Qualifications

  • Type at least 35 WPM
  • Prior experience in technical support via chat in Business to Customer environments
  • Excellent written and verbal communication skills
  • A degree from any recognized institution (Degree Certificate & Consolidated Marksheet mandatory)
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are highly valued
  • Strong problem-solving skills and ability to thrive in a dynamic environment
  • Patience, empathy, and a customer-centric mindset
  • Ability to work 100% remotely


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