Post-Purchase Experience Transformation Manager

2 days ago

Hyderabad Secunderabad Telangana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Lead Post-Purchase Experience Transformation

A highly driven and customer-obsessed leader is sought to spearhead multiple initiatives aimed at enhancing post-purchase product support, driving customer awareness, and improving content effectiveness.

This role requires a seasoned professional who can strategically manage and scale multiple workstreams, develop customer-centric solutions, and work cross-functionally to reduce avoidable returns while improving customer experience.

About the Role
  • Lead and manage three critical workstreams:
  • Annotations & ML Calibrations – Oversee the quality and accuracy of catalog data annotations to improve machine learning models, ensuring deep-dive analysis of return reasons and catalog inconsistencies.
  • Post-Purchase Content Quality Improvement – Identify low-performing support content, analyze root causes for low engagement, and develop scalable mechanisms to enhance content effectiveness and usability.
  • Own end-to-end execution and strategy for these initiatives, setting clear goals, KPIs, and impact metrics.
  • Develop a strong operational framework for process standardization, ensuring high-quality SOPs are built for ambiguous and evolving processes.
  • Ensure availability during working hours to actively engage in business forums, contribute to key discussions, and influence critical decision-making.
  • Work cross-functionally with Product, Marketing, Machine Learning, Customer Support, and Business Teams to align on priorities and drive impactful changes.
  • Leverage data insights from return reasons, customer reviews, and post-purchase engagement trends to improve content and catalog accuracy.
  • Identify automation opportunities to improve efficiency in annotation calibration, content evaluation, and customer insights generation.
  • Manage and mentor a team of specialists, driving performance, development, and stakeholder engagement.
Required Skills and Qualifications
  • 2+ years of program or project management experience
  • 2+ years of team management experience
  • Experience leading process improvements
  • Strong process-building and operational execution skills, with experience in standardizing workflows and creating scalable mechanisms.
  • Proficiency in SQL and Excel (advanced formulas, automation, data visualization).
  • Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams.
  • Customer-obsessed mindset, always striving to enhance post-purchase experience and reduce avoidable returns.
Benefits

This leadership opportunity offers a chance to make a meaningful impact on customer satisfaction and loyalty. As a member of our team, you will be part of a dynamic and collaborative environment that fosters growth and innovation.

Others

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and results-driven professional looking to take on a new challenge, please submit your application.

  • **Director of Post-Purchase Product Support**

    7 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeOperations Full time ₹ 12,00,000 - ₹ 24,00,000

    Operations Leadership OpportunityWe are seeking an experienced Operations Manager to lead multiple initiatives aimed at enhancing post-purchase product support and driving customer awareness.This role requires a leader who can strategically manage and scale multiple workstreams, develop customer-centric solutions, and work cross-functionally to reduce...

  • Transformation-Focused Procurement Manager

    7 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeprocurement Full time ₹ 1,04,000 - ₹ 1,30,878

    Unlock Your Career Potential with a Procurement Manager RoleJob Description:At our organization, we are seeking an experienced and results-driven Procurement Manager to lead a focused P2P team supporting a US-based client in the Semiconductor industry.The successful candidate will oversee a team of approximately 5 team members, primarily responsible for...

  • Post Sales Coordinator

    15 hours ago

    Hyderabad, Telangana, India Nextgen Property Adviser Pvt Ltd Full time

    **Job Tittle: Post Sales Coordinator** **Company Name: Divine Homes** **Location: Hyderabad (Osman Nagar)** **Experience: 1 to 2 Years** **Salary: Negotiable** **Job Type: Full Time** **Roles & Responsibilities** 1. Provide post sales services, assist clients in completing all necessary post sales documentation and ensure all legal and compliance...

  • Purchasing Analyst

    7 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeProcurement Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Overview:We are seeking a highly motivated and detail-oriented Purchasing Analyst to join our team. In this role, you will be responsible for processing purchase orders, resolving order issues, and maintaining vendor relationships.Key Responsibilities:Process Purchase Orders (POs) with vendors using electronic ordering methodsResolve order issues with...

  • Data-Driven Customer Experience Strategist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerInsights Full time ₹ 1,04,000 - ₹ 1,30,878

    Lead Customer Insights ManagerThis role requires a highly skilled professional to lead multiple initiatives focused on enhancing post-purchase product support, driving customer awareness, and improving content effectiveness.Manage three critical workstreams:Annotations & ML Calibrations – Oversee the quality and accuracy of catalog data annotations to...

  • Transformation Experience Designer

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeInnovation Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionWe are seeking a skilled professional to join our team as an Instructor-Led Training Experience Manager. This role will play a critical part in the transformation of how we serve our customers.The successful candidate will have experience driving change and leveraging new technology, process, and operating models. They will be responsible for...

  • Purchase Executive

    2 weeks ago

    Hyderabad, Telangana, India Sparkle Services Full time

    **Position -Jr. Manager Purchase & Procurement** **Organization Name - Reitz India Limited** **Company Profile** Attached B.Tec-Mechanical / with good communication skills. Knowledge in for the following areas: - Having Experience in Procurement of Mechanical & Electrical Items and also Knowledge in production items - Must be having the knowledge of...

  • Purchase Manager

    6 days ago

    Hyderabad, Telangana, India Vidgas Science & Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesDevelop and implement purchasing strategies to optimize costs, ensure quality and maintain a reliable supply chain for pharma products and raw materials.Identify, evaluate and select reliable suppliers, negotiate contracts and manage vendor relationships to ensure optimal pricing, delivery schedules and quality standards.Monitor...

  • Manager Digital Transformation Process Improvement

    7 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeTransformation Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description">We are seeking an innovative professional to lead the implementation of digital transformation projects for our clients. As a Manager, Lean Digital Transformation, you will be responsible for driving process improvement initiatives that enhance operational efficiency and customer satisfaction.The ideal candidate will have experience in...

  • AI Transformation Expert

    7 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeTransformation Full time ₹ 1,04,000 - ₹ 1,30,878

    AI Transformation Specialist">Drive the scoping of sourcing domains and lead the implementation of AI-first transformation.Develop and deploy cutting-edge AI solutions that redefine industries.Collaborate with cross-functional teams to create data-driven insights and optimize business processes.Design and implement advanced analytics models to solve complex...