**Director of Post-Purchase Product Support**

7 days ago

Hyderabad Secunderabad Telangana, India beBeeOperations Full time ₹ 12,00,000 - ₹ 24,00,000
Operations Leadership Opportunity

We are seeking an experienced Operations Manager to lead multiple initiatives aimed at enhancing post-purchase product support and driving customer awareness.

This role requires a leader who can strategically manage and scale multiple workstreams, develop customer-centric solutions, and work cross-functionally to reduce avoidable returns while improving customer experience.

  • Lead and mentor a team of Specialists and Associates, fostering performance, career growth, and a collaborative work environment.
  • Oversee catalog quality, focusing on enrollments, data accuracy, and workflow optimization while identifying process improvements.
  • Own the seller intake process, escalation management, and outreach, ensuring seamless operations and timely issue resolution.
  • Drive strategic decisions on quality, productivity, headcount, and capacity, aligning with broader business goals.
  • Lead automation initiatives to improve efficiency, reduce manual tasks, and innovate workflows for better quality.
  • Collaborate with product, tech, program management, and business teams to ensure alignment and drive impactful changes.
  • Use data insights from customer reviews and post-purchase behavior to enhance catalog content and improve the customer experience.
  • Tackle complex, ambiguous issues by leveraging data and critical thinking, ensuring solutions align with organizational objectives.
Required Skills and Qualifications
  • 2+ years of team management experience
  • 3+ years of program or project management experience
  • Experience leading process improvements
  • 5+ years of experience in operations, program management, or related fields.
  • Experience in process improvement and leading automation efforts.
  • Advanced knowledge in data analysis and driving data-backed decisions.
  • Proven track record in managing large-scale projects and improving operational processes.
  • Familiarity with catalog management and e-commerce industry trends.
  • Demonstrated ability to drive cross-functional initiatives and achieve impactful results.

This is an opportunity to own and scale multiple high-impact initiatives, driving customer experience improvements and operational efficiencies. If you are passionate about leading teams, solving ambiguous problems, and making data-driven decisions, we encourage you to apply.

  • Post-Purchase Experience Transformation Manager

    2 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Lead Post-Purchase Experience TransformationA highly driven and customer-obsessed leader is sought to spearhead multiple initiatives aimed at enhancing post-purchase product support, driving customer awareness, and improving content effectiveness.This role requires a seasoned professional who can strategically manage and scale multiple workstreams, develop...

  • Product Lifecycle Support Specialist

    2 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeService Full time ₹ 5,00,000 - ₹ 8,00,000

    Product Lifecycle Support Job Description">Description: The mission of Product Lifecycle Support is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby...

  • Purchasing Director

    3 days ago

    Chennai, Hyderabad / Secunderabad, Telangana, Pune, India beBeeHospitality Full time US$ 90,000 - US$ 1,20,000

    Job Title: Purchasing Manager Job Description:We are seeking an experienced Purchasing Manager to join our team. The ideal candidate will have a proven track record in hotel purchasing and excellent managerial skills.The successful candidate will be responsible for managing the life cycle of the team within the department, fostering a culture of growth,...

  • Product Lifecycle Content Specialist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeSpecialist Full time ₹ 1,04,000 - ₹ 1,30,878

    The Product Lifecycle Support team aims to provide relevant post-purchase product support to customers, empowering them to maximize their purchased products on Amazon.By solving post-purchase product issues, we prevent avoidable returns and promote sustainability, resulting in positive financial and environmental impacts.We seek a dynamic Catalog Specialist...

  • Am - Purchase

    2 weeks ago

    Hyderabad, Telangana, India HR Planners and Developers Pvt. Ltd. Full time

    Overseeing the procurement process from start to finish. This includes identifying sourcing needs, identifying potential suppliers, negotiating contracts, managing vendor relationships, and ensuring timely delivery of products and services. Procurement specialists must work closely with other departments within the organization such as finance, legal, and...

  • Tech Support Role

    9 hours ago

    Hyderabad / Secunderabad, Telangana, India beBeeSupport Full time ₹ 1,50,000 - ₹ 28,00,000

    Technical Support SpecialistAs a dedicated Technical Support Specialist, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to software, hardware, and services.Key Responsibilities:Customer Interaction:Troubleshoot technical issues reported by customers via phone,...

  • Purchase Executive

    2 weeks ago

    Hyderabad, Telangana, India Sparkle Services Full time

    **Position -Jr. Manager Purchase & Procurement** **Organization Name - Reitz India Limited** **Company Profile** Attached B.Tec-Mechanical / with good communication skills. Knowledge in for the following areas: - Having Experience in Procurement of Mechanical & Electrical Items and also Knowledge in production items - Must be having the knowledge of...

  • Purchasing Director

    1 week ago

    Hyderabad, Telangana, India beBeePharmacy Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Pharmacy Purchase Manager Continental Hospital offers multi-specialty tertiary and quaternary care services. With 585 beds across 18 floors, the hospital is designed to enhance healing spaces with natural ventilation, safety, and privacy.The hospital has incorporated international standards for fire, water resources, sanitation, and internal...

  • Post Production Producer

    7 days ago

    Hyderabad, Telangana, India Huemn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job OverviewWe are seeking a Senior Post Production Producer to join our team in Hyderabad. This full-time role involves overseeing the post-production process, ensuring the highest quality results while adhering to project timelines. Your expertise will be pivotal in refining our content creation processes and collaborating across teams to maintain our...

  • Senior Director of Product Management

    6 days ago

    Hyderabad, Telangana, India Client of Mancer Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    As the Senior Director of Product Management for Global Treasury Management, you will lead the strategic direction, development, and innovation of cash management and liquidity products. You will drive the product roadmap for a suite of services including payments, receivables, liquidity, and treasury information reporting, ensuring alignment with customer...