Product Lifecycle Content Specialist

11 hours ago

Hyderabad Secunderabad Telangana, India beBeeSpecialist Full time ₹ 1,04,000 - ₹ 1,30,878

The Product Lifecycle Support team aims to provide relevant post-purchase product support to customers, empowering them to maximize their purchased products on Amazon.

By solving post-purchase product issues, we prevent avoidable returns and promote sustainability, resulting in positive financial and environmental impacts.

We seek a dynamic Catalog Specialist who will contribute to core metrics, ensure high-quality work, and drive process improvements. The ideal candidate will execute complex Standard Operating Procedures (SOPs) independently, meet Service Level Agreements (SLAs), and support deep-dives, Utilization Targets (UTAs), quality audits, seller escalations, and System Integration Modules (SIMs). You will play a key role in driving productivity improvements and delivering error-free work, with a strong customer-focused mindset.

Key job responsibilities

  • Follow established SOPs to conduct manual audits, resolve outliers and exceptions, utilizing internal tools and systems.
  • Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards.
  • Identify trends and patterns from audits to contribute to continuous process and program improvements.
  • Provide timely and accurate responses to stakeholders in line with SOPs and SLAs.
  • Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes.
  • Maintain detailed records of daily activities, ensuring accurate updates in trackers or workflow tools.
  • Meet and exceed key business metrics, including SLA adherence, productivity, quality, and utilization targets.
  • Collaborate effectively within the team and contribute to the growth and success of the program.

Required skills and qualifications

  • Bachelor's degree or equivalent work experience.
  • Experience in catalog management or content-related roles.
  • Proficiency in Excel, Word, PowerPoint, and SQL.
  • Strong attention to detail with a focus on data accuracy.
  • Excellent written and verbal communication skills for escalations and stakeholder collaboration.
  • Experience in content addition and ensuring content accuracy.
  • Strong problem-solving skills with a proactive approach to escalations.
  • Adaptable and quick to learn new systems and processes.

Benefits

  • Opportunity to work in a fast-paced, solution-driven environment.
  • Collaboration opportunities with a talented team.

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