Driving Customer Success

2 days ago


Mangalore, Karnataka, India beBeeCustomerSuccess Full time ₹ 6,00,000 - ₹ 12,00,000

About our company:

We aim to deliver solutions that effectively address real business challenges and accelerate growth. Our core solutions include streamlined processes, delivering defined business outcomes through expert personnel and cutting-edge technology.

Our ethos is built on transparency, trust, and accountability. We are seeking skilled professionals who are eager to take on real business challenges, work with innovative technologies, and grow in a fast-paced, collaborative environment.

We are currently looking to expand our team with motivated professionals who can drive customer success strategies and ensure customer satisfaction.

We invite you to be a part of our journey and contribute to our mission of delivering effective solutions that drive business growth.

Job Role: Customer Success Professional

We are seeking a dedicated and results-driven Customer Success Professional to join our team. In this role, you will focus on improving the overall customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs.

You will conduct regular Business Reviews and Check-ins with customers, aiming to ensure satisfaction, retention, and growth. The ideal candidate will be proactive in identifying opportunities for improvement and driving positive change in customer relationships.

  • Key Responsibilities:
  • Monitor and Analyze KPIs: Track and analyze key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs.
  • Cross-Functional Collaboration: Work closely with the Product, Support, and Sales teams to align customer feedback and performance data with ongoing product development, feature enhancements, and support processes.
  • Customer Education & Empowerment: Deliver regular training and resources to customers based on their needs and product usage data to ensure they are maximizing the value of the product.


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