Senior Customer Success Professional

2 days ago

Mangalore, Karnataka, India beBeeAnalytical Full time ₹ 18,00,000 - ₹ 24,00,000

Job Overview

This role is responsible for driving operational excellence, project management, data analysis, and KPI improvement in the customer success domain.

The primary liaison between internal teams and banks will ensure seamless operations process, compliance, and continuous performance enhancement for ATM, POS & ECOM, domestic & international transactions & dispute management processes.

Key Responsibilities:

  • Operational Excellence & Bank Engagement: Monitor and address day-to-day operational issues, drive performance improvement, provide online and offline support, and conduct bank training sessions.
  • Compliance & Dispute Management: Ensure accurate and timely compliance follow-ups, advise on SOPs, technology upgrades, and network infrastructure enhancements, and respond to regulatory queries.
  • Data Analysis & Reporting: Conduct advanced data analysis, prepare Excel dashboards and PowerPoint presentations, and utilize SQL skills for data extraction and analysis.
  • Knowledge Sharing & Capability Building: Create a knowledge-sharing environment within the team, organize and facilitate staff and bank training programs.

Functional Skills:

  • Strong technical and analytical skills.
  • Expertise in settlement, reconciliation, and dispute management.
  • In-depth understanding of payment products (especially UPI and related systems).
  • Strong client relationship management capabilities.

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