ITSM Solution Architect

4 weeks ago


Bengaluru, Karnataka, India Kimberly-Clark Full time

About Us

Kimberly-Clark is a leading global healthcare and hygiene company with a rich history of innovation and commitment to excellence. We're dedicated to providing high-quality products and services that improve the lives of our customers and communities.

Job Summary

We're seeking a highly skilled ITSM Solution Architect to join our team. As a key member of our IT organization, you will be responsible for designing, implementing, and maintaining our IT service management systems, ensuring seamless delivery of IT services to our employees and customers.

Key Responsibilities

  • Design and implement IT service management systems, including ServiceNow, to meet business requirements and improve IT service delivery.
  • Develop and maintain IT service management processes, procedures, and policies to ensure compliance with industry standards and best practices.
  • Collaborate with cross-functional teams to identify and prioritize IT service management projects and initiatives.
  • Provide technical expertise and guidance to IT staff on IT service management systems and processes.
  • Develop and maintain IT service management metrics and reporting to measure service delivery performance.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 7+ years of experience in IT service management, with a focus on ServiceNow.
  • Proven experience in designing and implementing IT service management systems and processes.
  • Strong technical skills in IT service management, including ServiceNow, ITIL, and Agile.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and experienced ITSM professional looking for a new challenge, we encourage you to apply.



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