
Customer Service Agent Position
1 week ago
**Job Description:**
We are seeking a skilled professional to fill the role of Agent Support Specialist. As an integral member of our organization, you will be responsible for delivering exceptional customer support via phone, email, and chat.
- Utilize your analytical skills to diagnose and resolve complex issues in accordance with established quality standards.
- Collaborate with internal stakeholders to develop effective solutions and enhance customer satisfaction.
**Required Skills and Qualifications:**
- Excellent Communication Skills: Possess strong verbal and written communication skills, enabling you to effectively engage with customers and colleagues alike.
- Troubleshooting Expertise: Demonstrate proficiency in diagnosing and resolving technical issues using standard operating procedures (SOP) documents.
- Knowledge of Support Methodologies: Familiarity with case lifecycles and analytical skills for breaking down complex issues.
- Technical Proficiency: Knowledge of ticketing tools and ITIL principles.
**Desirable Skills and Experience:**
- 6+ months of experience in infrastructure, storage, and service desk environments.
- Familiarity with Google products, including Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, and Forms.
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