Senior Client Support Specialist

4 weeks ago


Noida, Uttar Pradesh, India ION Full time

Key Responsibilities:

  • Manage a high volume of client-reported application issues, providing expert support for complex technical and configuration problems.
  • Analyze client requests and requirements, reproduce technical issues, and document steps for SMEs and engineering investigation/resolution.
  • Perform full case lifecycle management, communicating with clients, SMEs, and R&D teams to resolve issues and improve software functionality.
  • Develop and maintain in-depth knowledge of ION software and its applications in the financial and commodity sectors.
  • Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance customer satisfaction.
  • Engage with senior resources to escalate complex issues and ensure timely resolution.

About the Role:

This is a critical position within our Support team, responsible for delivering exceptional customer experiences and driving business growth through expert technical support.

Requirements:

  • Strong knowledge of financial and business terminology.
  • Experience working with software development lifecycle and technical support methodologies.
  • Excellent problem-solving and analytical skills, with the ability to work independently and collaboratively as part of a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.


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