
Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Professional to provide top-notch assistance to our clients.
As a member of our team, you will be responsible for resolving technical issues and providing excellent customer service.
Responsibilities:- Provide timely and effective support to clients via various communication channels.
- Analyze and resolve technical problems in a methodical and efficient manner.
- Collaborate with internal teams to ensure seamless issue resolution.
- Document solutions and best practices for future reference.
- 1-3 years of experience in technical support or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with ITIL practices and incident management tools.
- Basic knowledge of SQL and database query writing.
- Experience with Agile development methodologies.
- Familiarity with cloud-based applications and monitoring tools.
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