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Senior Customer Support Leader

2 weeks ago


Ratnagiri, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a seasoned leader to drive customer support excellence. This pivotal role requires 5+ years of experience in customer support, with at least 1+ year in a leadership capacity.

Key Responsibilities
  • Lead a high-performing support team, fostering a culture of excellence and continuous improvement.
  • Drive initiatives to enhance customer satisfaction and loyalty.
  • Monitor support metrics, identify trends, and implement data-driven strategies for improvement.
  • Demonstrate excellent communication, people management, and conflict resolution skills to handle complex customer issues and internal team dynamics effectively.
  • Collaborate with cross-functional teams to resolve customer issues and align support strategies with overall business objectives.
Required Skills and Qualifications
  • 5+ years of experience in customer support.
  • 1+ year in a leadership role.
  • Analytical skills for data-driven decision-making.
  • Excellent communication, people management, and conflict resolution skills.
  • Able to inspire and motivate a team.
  • Bachelor's degree in a relevant field (e.g., Business Administration, Communications, or a related technical discipline).
Benefits
  • Pivotable thinker and problem solver with strong analytical skills.
  • Collaborative approach to working with cross-functional teams.
Others
  • This is an exciting opportunity to lead our customer support operations and make a lasting impact on customer satisfaction.