Customer Support Specialist

7 days ago

Ratnagiri, Maharashtra, India beBeeCustomerSupport Full time ₹ 15,000 - ₹ 28,00,000
Job Overview

We are seeking a highly skilled and dedicated professional to fill the role of Customer Support Specialist.

The ideal candidate will possess excellent communication and problem-solving skills, with a proven track record of delivering exceptional customer service in a fast-paced environment.

Key Responsibilities:
  • Customer Assistance: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
  • Assist customers with product or service-related questions, concerns, and issues, ensuring their satisfaction.
  • Troubleshoot and resolve technical issues, guiding customers through the solution process.

Order Management:

  • Process and track customer orders, returns, exchanges, and refunds.
  • Ensure that customer orders are fulfilled correctly and on time, and update customers on their order status.
  • Handle billing inquiries, including discrepancies, charges, and payment issues.

Problem Resolution:

  • Address customer complaints and concerns in a professional and empathetic manner, aiming for swift and effective resolutions.
  • Escalate complex issues to higher-level support or management, ensuring that they are addressed appropriately and promptly.
  • Follow up with customers to ensure they are satisfied with the resolution of their concerns.

Product Knowledge & Recommendations:

  • Maintain in-depth knowledge of company products and services to offer accurate guidance and suggestions to customers.
  • Provide product recommendations based on customer preferences and needs, enhancing their experience.

Customer Feedback:

  • Collect and record customer feedback, ensuring that valuable insights are shared with the relevant departments to improve products and services.
  • Suggest improvements to enhance the customer support experience based on direct feedback.

Documentation & Reporting:

  • Maintain accurate and updated customer records in CRM systems.
  • Document all customer interactions and support tickets to ensure efficient follow-ups and reference.
  • Prepare reports on customer support performance, such as call volume, resolution times, and customer satisfaction levels.

Team Collaboration:

  • Collaborate with other teams, including sales, technical support, and product teams, to resolve customer issues and improve service delivery.
  • Share customer feedback and insights to contribute to the development of new products or enhancements to existing services.

Adherence to Policies:

  • Ensure compliance with company policies, procedures, and customer service standards.
  • Stay updated on company product changes, service protocols, and industry best practices.
Required Qualifications
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven experience in a customer service or support role, ideally in a call center or customer-facing environment.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to remain calm and professional in challenging situations.
  • Basic computer skills and experience with CRM systems (e.g., Zendesk, Freshdesk, Salesforce).
  • Strong multitasking skills and the ability to manage several tasks simultaneously.
  • A customer-first mindset with a passion for delivering exceptional service.

  • Senior Customer Support Leader

    2 weeks ago

    Ratnagiri, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    We are seeking a seasoned leader to drive customer support excellence. This pivotal role requires 5+ years of experience in customer support, with at least 1+ year in a leadership capacity.Key ResponsibilitiesLead a high-performing support team, fostering a culture of excellence and continuous improvement.Drive initiatives to enhance customer satisfaction...

  • Senior Business Application Support Specialist

    7 days ago

    Ratnagiri, Maharashtra, India beBeeFicoDeveloper Full time ₹ 15,00,000 - ₹ 28,00,000

    Expert FICO Blaze Developer NeededWe are seeking a skilled and dedicated FICO Blaze Developer to provide high-level application support for our organization.Key Responsibilities:Provide comprehensive application support for FICO Blaze BRMS products, addressing complex issues.Drive CR (Change Request) development and unit testing for new functionalities and...

  • Senior Accounts Payable Specialist

    7 days ago

    Ratnagiri, Maharashtra, India beBeeAccounts Full time ₹ 1,04,000 - ₹ 1,30,878

    We seek a seasoned Accounts Payable Manager to spearhead accounts payable processes. This pivotal role demands meticulous attention to detail, expertise in statutory accounting, and thorough knowledge of GST regulations.ResponsibilitiesRegulatory Compliance: Ensure stringent compliance with Indian Accounting Standards (Ind AS) and GST regulations.TDS...

  • Audit Specialist

    7 days ago

    Ratnagiri, Maharashtra, India beBeeAccountant Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking a diligent and detail-oriented Audit Assistant to join our team.About the RoleThis is an exciting opportunity for a motivated individual to work closely with senior auditors in executing audit procedures. The successful candidate will be responsible for performing vouching, ledger scrutiny, and verification of...

  • High-Quality Content Specialist

    7 days ago

    Ratnagiri, Maharashtra, India beBeeCopywriter Full time ₹ 1,50,000 - ₹ 28,00,000

    Expert Content Creator WantedWe are actively seeking a talented and highly skilled content creator to join our team. This pivotal role is responsible for crafting engaging content across digital & offline channels, ensuring absolute brand voice consistency in all communications.Key ResponsibilitiesContent Creation: Craft compelling and engaging content...

  • Finance Account Specialist

    1 week ago

    Ratnagiri, Maharashtra, India The Fern Hotels & Resorts Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We're Hiring | Finance ExecutiveBlue Ocean The Fern Resort & Spa, Ganpatipule – a leading business & leisure resort on the Konkan coast – is looking for a Finance Executive to join our growing team. Role: Finance Executive Location: Ganpatipule, MaharashtraKey Responsibilities:• Manage day-to-day accounting and finance operations• Prepare financial...

  • Senior Physiotherapist

    1 week ago

    Ratnagiri, Maharashtra, India beBeePhysicalTherapy Full time ₹ 36,00,000 - ₹ 54,00,000

    Physiotherapy Career Opportunity\We are seeking a skilled Physiotherapist to provide physiotherapy services, assessments, treatment plans, and follow-up sessions to patients of all ages.\About the Role\\Work closely with other healthcare professionals to ensure comprehensive care for patients.\Stay up-to-date with the latest research and developments in...

  • Shipyard Electrical Manager

    2 weeks ago

    Ratnagiri, Maharashtra, India Chowgule Lavgan Shiprepair Pvt Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    CHOWGULE LAVGAN SHIPREPAIR PVT LTDFILING INFORMATIONPosition: HEAD – ElectricalDepartment: Production ElectricalLocation: Sande LavganContact: ORGANISATION RELATIONSHIPSPosition reports to: HEAD – Ship RepairsPrimary position objective: to lead, manage, and carry out the shipyard's electrical workshop and such activities onboard vessels undergoing dry...

  • Financial Compliance Specialist

    7 days ago

    Ratnagiri, Maharashtra, India beBeeTaxation Full time ₹ 15,00,000 - ₹ 28,00,000

    Key Responsibilities:Filing and management of GST returns: We seek a professional with expertise in accurately preparing, verifying, reviewing, and filing various Goods and Services Tax (GST) returns such as GSTR-1, GSTR-3B, GSTR-9, and GSTR-9C.GST Reconciliation Reports: Our ideal candidate will prepare various reconciliation reports related to GST,...

  • Inside Sales Executive – Ratnagiri

    11 hours ago

    Ratnagiri, Maharashtra, India IndiaNile Full time ₹ 2,50,000 - ₹ 3,20,000 per year

    Key ResponsibilitiesHandle inbound inquiries and outbound calls to clients.Convert leads into successful sales closures.Maintain client relationships and provide after-sales support.Collaborate with the field sales team to achieve revenue goals.Maintain daily reports and update CRM records.RequirementsGraduate in any discipline.2–3 years of experience in...